Thank you for shopping with fattico.com. We appreciate your trust in our products and services. Our Refund and Returns Policy is designed to ensure a hassle-free shopping experience for our customers. Please read the following information carefully before making a purchase.

Refund Policy:

Damaged or Defective Products: If you receive a damaged or defective product, please contact our Customer Support team within 10 days of receiving the order. We will arrange for a replacement or a full refund, based on your preference.

Incorrect Item: In the event that you receive an incorrect item, kindly get in touch with us within 10 days of receiving the order. We will provide you with instructions on returning the incorrect item and send you the correct item at no additional cost.

Change of Mind: We understand that your preferences may change. If you are not satisfied with your purchase and wish to return it, please contact us within 10 days of receiving the order. You will be responsible for the return shipping costs, and the item must be returned in its original condition and packaging. Upon inspection and approval, we will process a refund for the product amount.

Returns Policy:

Please ensure the following when initiating a return:

Contact our Customer Support team within 10 days of receiving the order to initiate the return process.

Products must be returned in their original condition, unused, unwashed, and with all original tags and packaging.

Include a copy of the original invoice or packing slip with your return.

After contacting our Customer Support team, you will receive instructions on how to proceed with the return, including the return shipping address.

Return shipping costs are the responsibility of the customer, unless the return is due to a damaged or defective product, or an incorrect item received.

Once we receive and inspect the returned product, we will process your refund within 10 days. Refunds will be issued in the original payment method.

Exceptions:

The following items are not eligible for return or refund:

Personalized or customized products.

Items that have been used, washed, or damaged after receipt.

Products with missing tags, original packaging, or parts.

Cancellation Policy:

You may cancel your order within 1 hour of placing it. After this timeframe, cancellations are subject to review and may not be possible.

Please note that this Refund and Returns Policy is subject to change without notice. It is recommended to review this policy before making a purchase. For any questions or assistance, please contact our Customer Support team at fattico2023@gmail.com.

We value your satisfaction and strive to provide the best possible shopping experience. Thank you for choosing fattico.com.